Available for your project.
Hi, 👋
I’m Ty Hatch.
Product Guy.
Strategic Product Design leader with 15+ years of experience leading and executing user-centered design initiatives for B2B, SaaS, and Enterprise products. Proven ability to leverage user research (interviews, user flows) and data insights to translate into design solutions that drive business value (e.g., increased revenue by $15M). Skilled in cross-functional collaboration, having mentored junior designers and led teams to achieve business goals.
Experience
Jolt Software, Lehi, UT
Aug 2023 – Apr 2024
Senior Product Designer
- Led the user-centered design of a new core product (Time and Temperature Logs) through user research, and mobile and web design. The pilot achieved a 95% completion rate with over 6,000 logs in the first 45 days.
- Collaborated with product managers and engineers to ensure successful product launch.
O.C. Tanner, Salt Lake City, UT
Feb 2019 – Feb 2023
Product Design Manager
Dec 2021 – Feb 2023
- Grew the size and effectiveness of a product design team by 50%, overseeing and enhancing recognition products.
- Coached 2 designers, resulting in their promotions and improvements in design quality.
- Established quarterly OKRs, project requirements, and staffing for 6 product teams by working cross-functionally with product management and engineering.
Senior/Principal Product Designer
Feb 2019 – Dec 2021
- Increased revenue by $15M through a data-informed design for an email nudge engine, leveraging user research to understand user behavior and collaborating on a cross-departmental team.
- Optimized the UX for recognition products through user research (interviews, heuristic evaluations), resulting in greater recognition given.
- Created successful third-party integrations for Slack, MS Teams, and Google Workspace, increasing recognition activity by 2%.
- Improved button placement and styling achieved a 5% increase in recognition.
Software Technology Group, Salt Lake City, UT
Apr 2018 – Feb 2019
Senior Product Designer
- Overhauled the Missionary Portal for The Church of Jesus Christ of Latter-day Saints, conducting user research to ensure alignment with their design system.
- Revamped the immunization tool, reducing data entry effort by 50% while improving data integrity, leading to increased confidence among medical staff across 14 locations.
- Facilitated a cross-functional effort to create and launch a new admin experience, managing a project that impacted over 400 missions in 100+ countries.
DevPoint Labs, Salt Lake City, UT
Jan 2016 – Oct 2017
UX Instructor
- Wrote curriculum and taught a part-time UX course with a placement rate of over 60%.
SwipeClock, South Jordan, UT
Apr 2015 – Jul 2017
Lead Product Designer
- Conducted in-depth user research (interviews, affinity diagrams) to understand user pain points.
- Designed a highly successful biometric hardware clock with a streamlined UX, resulting in multi-million dollar sales and enabling a private equity acquisition.
- Integrated reseller partners into the product development process, repairing relationships and driving 2x revenue growth.
Additional Experience
Mavenlink, Salt Lake City, UT
Jul 2017 – Jan 2018
Senior Product Designer
Experticity, Salt Lake City, UT
Oct 2014 – Mar 2015
Senior UX Designer
HealthEquity, Draper, UT
Mar 2014 – Oct 2014
Senior UX Designer, Intrapreneur
The Church of Jesus Christ of Latter-day Saints, Salt Lake City, UT
May 2008 – Mar 2014
Interaction Designer, Front-End Developer
Previously: Microsoft, Mayo Clinic, Agency.com, GiftTree, Live Axle Interactive
Education
Pacific Northwest College of Art, Portland, OR
Bachelor of Fine Arts, Graphic Design
Skills
- Cross-functional Leadership
- Critical Thinking
- Adaptability
- Complex problem-solving
- Strategy
- Communication
- Design Thinking
- User research methodologies (interviews, user flows, etc.)
- Lean startup methodologies (empathy maps, business model canvas, etc.)
- Agile/Scrum methodologies
- Wireframes, prototyping, hi-fidelity designs
- Figma, Adobe CC, Sketch
- HTML, CSS
