Product Design Leader

O.C. Tanner

UX Manager (Jan 2022 – Feb 2023)
Provided leadership and support for Recognition products by managing and expanding a team of UX Designers from 2 to 3. Collaborated with UX leadership team and stakeholders to establish quarterly OKRs, project requirements, and staffing needs for 6 product teams.

• Mentored and coached team members, resulting in 2 promotions and improved skills.

Principal/Senior UX Designer (Feb 2019 – Dec 2021)
As part of 3 cross-disciplinary product leadership teams developed and started a strategic plan for rebuilding and enhancing 2 recognition products and related third-party integrations.

• Increased revenue $15M by researching and piloting a nudge engine, through which we reminded users to recognize someone if they had not given recognition within the last 30 days.
• Simple button placement and styling changes resulting in a 5% increase in recognition rate.

STG Consulting

Senior UX / Product Designer (Apr 2018 – Jan 2019)
Redesigned the Missionary Portal for The Church of Jesus Christ of Latter-day Saints and aligned it with their Global Visual Style Guide. Focused the user experience and content strategy to better serve the needs of its primary users: missionaries and their families, MTC medical staff, and mission presidents.

• Created a new experience for missionary immunizations. Provided a way to have more accurate data input from missionaries and their families which enables worldwide MTC medical staff to have confidence in and use the tools provided to them to review and administer needed immunizations prior to missionaries leaving for their worldwide assignments.
• Created a new admin experience for maintaining the worldwide immunization requirements.

Mavenlink

Senior Product Designer (Jul 2017 – Mar 2018)
Started the build out for design system while supporting feature work and ongoing maintenance efforts.

SwipeClock

Lead UX Designer (Apr 2015 – Jul 2017)
Redefined the core product using a full complement of UX tools as a key member of the Product Management team.

• Began building the design system and pattern library.
• Rebuilt relationships with reseller partners by involving them in product discovery.
• Successfully created a hardware clock that became the best-selling product due to its tight integration with key software offerings and simple UX.

Experticity, Inc

Senior UX Designer (Oct 2014 – Mar 2015)
Brought UX best practices to company-wide initiative to combine 2 distinct user experiences into a single, unified experience.

Health Equity

Senior UX Designer, Intraprenuer (Mar 2014 – Oct 2014)
Brought on by executive leadership to introduce and evangelize UX as a discipline to the engineering department.

• Participated as a member of a scrum team that supported an existing product.
• Member of the innovation team that defined and validated/invalidated multiple product offering ideas using the Lean Startup methodology.

The Church of Jesus Christ of Latter-day Saints

Interaction Designer and Front End Developer (May 2008 – Mar 2014)
Project Highlight
Seminary Registration Form v2: Designed a simple, user-focused, multi-lingual, online responsive solution for parents to register their students for Seminary. Replaced a manual, time-intensive paper process. Our guiding principles were to enable registration to be completed in less than 1 minute on a mobile device.

• Registered 75% of the 120,000 targeted students within 6 weeks.
• Within 9 months, 250% of targeted students were registered (over 300,000 students which represented more than 75% of all eligible students worldwide.)

Mayo Clinic

Art Director (Sep 2006 – Apr 2008)
Award-winning creative services (art direction and design) on print and interactive projects for internal and external business customers.

Gift Services, Inc. (GiftTree)

Graphic Designer (Feb 2005 – Aug 2006)

• Project managed, art directed, and designed 128 distinct packaging designs with over 20 custom dies, full-color, 2 spot colors, and a foil stamp in 6 weeks. Produced 500,000 pieces.
• Project managed, art directed, and designed full color, 32-page holiday catalog on time and under budget. Printed and mailed 250,000 catalogs.
• Designed and hand-coded 4 customizable layouts used for over 80 geographically-targeted SEO affiliate websites.